Legal notice

Definitions

Client: Any professional or legally capable individual as defined by Articles 1123 and following of the Civil Code, or any legal entity, who visits the Site subject to these general conditions.

Services: https://firstech.lu/ provides Clients with:

Content: All elements constituting the information available on the Site, including texts, images, and videos.

Client Information: Hereinafter referred to as « Information(s), » which corresponds to all personal data that may be held by https://firstech.lu/ for account management, customer relationship management, and for analysis and statistical purposes.

User: Any internet user accessing or using the aforementioned site.

Personal Information: « Any information that, in any form, directly or indirectly, allows the identification of the natural persons to whom it applies » (Article 4 of Law No. 78-17 of January 6, 1978).

The terms « personal data, » « data subject, » « processor, » and « sensitive data » have the meanings defined by the General Data Protection Regulation (GDPR: No. 2016-679).

1. Website Presentation

In accordance with Article 6 of Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy, users of the website https://firstech.lu/ are informed of the identity of the various parties involved in its creation and maintenance:

  • Owner: FirsTech Sàrl – 2 C Parc d’Activités, L-8308 Capellen, GD Luxembourg
  • Publication Manager: ATA Vision – info@ata-vision.lu
    (The publication manager may be an individual or a legal entity.)
  • Webmaster: Ata Vision – info@ata-vision.lu
  • Host: OVH – 2 Rue Kellermann, 59100 Roubaix, France

The legal notices comply with the GDPR and are provided by the GDPR legal notice generator.

2. General Terms of Use of the Website and Services

The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable international regulations. The Client may not, under any circumstances, reuse, transfer, or exploit for their own purposes all or part of the elements or works of the Site.

Using the website https://firstech.lu/ implies full acceptance of the general terms of use described below. These terms may be modified or supplemented at any time, so users of https://firstech.lu/ are encouraged to review them regularly.

This website is normally accessible to users at all times. However, an interruption for technical maintenance may be decided by https://firstech.lu/, which will strive to inform users in advance of the dates and times of the intervention. The website https://firstech.lu/ is updated regularly by its responsible entity. Similarly, the legal notices may be modified at any time, and they remain binding on the user, who is encouraged to refer to them frequently to stay informed.

3. Description of Services Provided

The website https://firstech.lu aims to provide information about the company’s activities. https://firstech.lu strives to offer the most accurate information possible on the site. However, it cannot be held responsible for omissions, inaccuracies, or delays in updates, whether due to its own actions or those of third-party partners supplying this information.

All information provided on https://firstech.lu is for informational purposes only and may be subject to change. Furthermore, the details on the site are not exhaustive and are provided subject to any modifications made after they were published online.

4. Contractual Limitations on Technical Data

The site uses JavaScript technology. The website cannot be held responsible for any material damage resulting from its use. Additionally, the user agrees to access the site using up-to-date hardware free of viruses and a modern, updated web browser.

The website https://firstech.lu is hosted by a provider within the European Union, in compliance with the provisions of the General Data Protection Regulation (GDPR: No. 2016-679).

The objective is to provide a service that ensures the highest level of accessibility. The hosting provider guarantees continuous service 24 hours a day, 365 days a year. However, it reserves the right to temporarily suspend hosting services for the shortest possible durations, particularly for maintenance, infrastructure improvements, failures, or in cases where the Services generate what is deemed abnormal traffic.

Neither https://firstech.lu nor the hosting provider can be held responsible for network malfunctions, telephone line issues, or computer and telecommunication equipment failures, particularly those caused by network congestion preventing access to the server.

5. Intellectual Property and Counterfeiting

https://firstech.lu owns the intellectual property rights and holds the usage rights for all elements accessible on the website, including but not limited to texts, images, graphics, logos, videos, icons, and sounds. Any reproduction, representation, modification, publication, or adaptation of all or part of the site’s elements, regardless of the means or process used, is prohibited without prior written authorization from https://firstech.lu.

Any unauthorized use of the site or any of its content will be considered an infringement and prosecuted in accordance with the provisions of Articles L.335-2 and following of the Intellectual Property Code.

6. Limitations of Liability

https://firstech.lu acts as the publisher of the website and is responsible for the quality and accuracy of the content it publishes.

https://firstech.lu cannot be held liable for any direct or indirect damage caused to the user’s equipment when accessing the website, whether due to the use of hardware that does not meet the specifications outlined in section 4, or due to the occurrence of a bug or incompatibility.

https://firstech.lu is also not liable for indirect damages (such as loss of market opportunities or business prospects) resulting from the use of the website.

Interactive spaces (such as the contact form) are available to users. https://firstech.lu reserves the right to remove, without prior notice, any content posted in these spaces that violates applicable French laws, particularly regulations concerning data protection. If necessary, https://firstech.lu also reserves the right to initiate civil and/or criminal proceedings against the user, particularly in the case of racist, offensive, defamatory, or pornographic messages, regardless of the medium used (text, photograph, etc.).

7. Management of Personal Data

The Client is informed of the regulations concerning marketing communications, including the Law of June 21, 2014, on Confidence in the Digital Economy, the Data Protection and Freedom Law of August 6, 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).

7.1 Data Collection Responsibility

For Personal Data collected as part of the creation of the User’s personal account and their navigation on the Site, the data controller is: https://firstech.lu, represented by Osmoz, its legal representative.

As the entity responsible for processing the collected data, https://firstech.lu commits to complying with the applicable legal framework. It is the Client’s responsibility to define the purposes of data processing, provide prospects and customers with comprehensive information about how their personal data is processed upon obtaining their consent, and maintain an accurate and up-to-date record of data processing activities.

Each time https://firstech.lu processes Personal Data, it takes all reasonable measures to ensure the accuracy and relevance of the data concerning the purposes for which it is being processed.

7.2 Purpose of Data Collection

https://firstech.lu may process all or part of the following data:

  • To enable site navigation, manage, and track user-ordered services: connection and usage data, billing, order history, etc.
  • To prevent and combat cyber fraud (spamming, hacking, etc.): device information, IP address, hashed password.
  • To improve user experience on the site: connection and usage data.
  • To conduct optional satisfaction surveys for https://firstech.lu: email address.
  • To carry out marketing and communication campaigns (SMS, email): phone number, email address.

https://firstech.lu does not sell your personal data. It is used solely when necessary or for statistical and analytical purposes.

7.3 Right of Access, Rectification, and Objection

In accordance with European regulations, users of https://firstech.lu have the following rights:

  • Right of access (Article 15 GDPR) and rectification (Article 16 GDPR) to update or complete their personal data.
  • Right to block or erase personal data (Article 17 GDPR) if it is inaccurate, incomplete, ambiguous, outdated, or its collection, use, communication, or retention is prohibited.
  • Right to withdraw consent at any time (Article 13-2c GDPR).
  • Right to restrict processing of personal data (Article 18 GDPR).
  • Right to object to data processing (Article 21 GDPR).
  • Right to data portability for data provided by the user, when processed automatically based on consent or contract (Article 20 GDPR).
  • Right to determine the fate of personal data after death and designate a third party to whom https://firstech.lu may (or may not) disclose their data.

Upon becoming aware of a user’s death, and unless otherwise instructed, https://firstech.lu commits to deleting the user’s data, except when retention is necessary for legal or evidentiary purposes.

If a user wishes to understand how https://firstech.lu uses their personal data, request corrections, or object to processing, they may contact https://firstech.lu in writing at:

DPO
61 Route de Holzem
L-8232 Mamer

The user must specify the personal data they wish to correct, update, or delete and provide a copy of an official identification document (ID card or passport).

Requests for data deletion are subject to legal obligations, particularly regarding document retention and archiving. Users may also file a complaint with the relevant supervisory authority, such as the CNIL (https://www.cnil.fr/fr/plaintes)

7.4 Non-Disclosure of Personal Data »

https://firstech.lu strictly prohibits processing, hosting, or transferring collected client information to any country outside the European Union or any country not recognized as « adequate » by the European Commission without prior client notification. However, https://firstech.lu remains free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees in compliance with the General Data Protection Regulation (GDPR: No. 2016-679).

https://firstech.lu is committed to taking all necessary precautions to ensure the security of the collected information and to prevent unauthorized access. However, if an incident affecting the integrity or confidentiality of client information occurs, https://firstech.lu will promptly inform the client and outline the corrective measures taken. Additionally, https://firstech.lu does not collect any « sensitive data. »

Personal data may be processed by subsidiaries of https://firstech.lu and subcontractors (service providers) solely for the purposes outlined in this policy.

Within the limits of their responsibilities and the stated objectives, the primary individuals who may have access to user data on https://firstech.lu are primarily the agents of our customer service team.

7.5 Types of Data Collected

Regarding users of the https://firstech.lu website, we collect the following data, which is essential for the operation of the service and will be retained for a maximum period of / months after the end of the contractual relationship:
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https://firstech.lu also collects information that enhances the user experience and provides contextualized tips:
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This data is retained for a maximum of / months after the end of the contractual relationship.

8. Incident Notification

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security. If we become aware of a security breach, we will notify the affected users so they can take appropriate measures. Our incident notification procedures comply with our legal obligations at both national and European levels. We are committed to fully informing our customers about any security issues related to their accounts and providing them with all necessary information to help them meet their own regulatory reporting obligations.

No personal information of the user of the https://firstech.lu website is published without the user’s knowledge, exchanged, transferred, assigned, or sold to third parties in any form. The only exception would be in the case of a takeover of https://firstech.lu and its rights, in which case the potential acquirer would also be bound by the same obligations regarding the storage and modification of data concerning the site’s users.

Security

To ensure the security and confidentiality of Personal Data and Health Personal Data, https://firstech.lu uses networks protected by standard security measures such as firewalls, pseudonymization, encryption, and passwords.

During the processing of Personal Data, https://firstech.lu takes all reasonable precautions to protect it from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

9. Hyperlinks, Cookies, and Internet Tags

The website https://firstech.lu contains a number of hyperlinks to other websites, implemented with the authorization of https://firstech.lu. However, https://firstech.lu has no control over the content of the websites visited and, therefore, assumes no responsibility for their content.

Unless you choose to disable cookies, you agree that the website may use them. You can disable these cookies at any time, free of charge, using the deactivation options available to you, as described below. Please note that disabling cookies may reduce or prevent access to some or all of the services offered by the website.

9.1. « COOKIES »

A « cookie » is a small data file sent to the User’s browser and stored on the User’s device (e.g., computer, smartphone) (hereinafter referred to as « Cookies »). This file contains information such as the User’s domain name, internet service provider, operating system, as well as the date and time of access. Cookies do not pose any risk of damaging the User’s device.

https://firstech.lu may process User information related to their visit to the Site, such as pages viewed and searches performed. This information helps https://firstech.lu improve the Site’s content and enhance the User’s browsing experience.

Since Cookies facilitate navigation and the provision of services offered by the Site, the User can configure their browser to decide whether or not to accept them. Cookies may be stored on the device or rejected, either systematically or depending on their origin. The User can also configure their browser settings to prompt them to accept or reject cookies on a case-by-case basis before they are stored. https://firstech.lu informs Users that disabling Cookies may result in certain website functionalities becoming unavailable.

If the User refuses to store Cookies on their device or deletes previously stored Cookies, their browsing experience on the Site may be limited. This can also occur if https://firstech.lu or its service providers are unable to recognize the type of browser used, language preferences, display settings, or the country from which the User is connecting to the internet.

In such cases, https://firstech.lu disclaims responsibility for any consequences related to the degraded operation of the Site and the services offered due to (i) the User’s refusal of Cookies or (ii) the inability of https://firstech.lu to store or access Cookies necessary for site functionality due to the User’s choices. Each browser has different settings for managing Cookies. Users can modify their Cookie preferences in their browser settings, which can be found in the browser’s help menu.

At any time, the User can modify their Cookie preferences. Additionally, https://firstech.lu may use third-party service providers to help collect and process the information described in this section.

Finally, by clicking on social media icons such as Twitter, Facebook, LinkedIn, and Google Plus on the https://firstech.lu website or mobile application, and if the User has accepted the use of Cookies by continuing their navigation, these platforms may also place Cookies on the User’s device (computer, tablet, smartphone).

These Cookies are only placed if the User consents by continuing to browse the Site or mobile application of https://firstech.lu. However, the User may revoke their consent at any time.

Article 9.2. WEB BEACONS (« TAGS »)

https://firstech.lu may occasionally use web beacons (also known as « tags, » action tags, pixel GIFs, transparent GIFs, invisible GIFs, or single-pixel GIFs) and deploy them through a web analytics partner that may be located in a foreign country (thus storing the corresponding information, including the User’s IP address).

These web beacons are placed both in online advertisements that allow users to access the Site and on various pages within the Site itself.

This technology enables https://firstech.lu to evaluate visitor responses to the Site and assess the effectiveness of its actions (for example, tracking how many times a page is opened and which information is viewed), as well as analyzing how the User interacts with the Site.

The external service provider may collect information about Site visitors and other websites through these web beacons, generate reports on Site activity for https://firstech.lu, and provide additional services related to the use of the Site and the Internet.

10. Applicable Law and Jurisdiction

Any dispute related to the use of the website https://firstech.lu is subject to French law. Except in cases where the law does not permit it, exclusive jurisdiction is granted to the competent courts of /.